APPOINTMENTS 

DO I NEED TO BOOK AN APPOINTMENT?

YES! APPOINTMENTS ARE ESSENTIAL, PLEASE CLICK HERE TO SECURE A SPOT. (FOR A SATURDAY BOOKINGS, PLEASE ENSURE YOU BOOK A FEW WEEKS IN ADVANCE)

WHAT DO I BRING TO MY APPOINTMENT?

WE USUALLY RECOMMEND BRINGING AN IDEA IN MIND OF WHAT YOU’RE LOOKING FOR, BUT DON’T WORRY IF YOU DON’T HAVE ONE, OUR STYLISTS WOULD LOVE TO HELP! WE ALSO RECOMMEND SEAMLESS NUDE UNDERWEAR AND MINIMAL FAKE TAN/MAKEUP. 

HOW MANY PEOPLE CAN I BRING? 

WE RECOMMEND ONLY BRINGING YOUR CLOSEST AND MOST TRUSTED FAMILY AND/OR FRIENDS. SOMETIMES JUST YOURSELF! WE CAN SEAT AN ADDITIONAL FOUR PEOPLE COMFORTABLY. 

COLLECTIONS

HOW MANY COLLECTIONS DO YOU RELEASE A YEAR? 

WE RELEASE TWO COLLECTIONS A YEAR.

WHAT IS THE DIFFERENCE BETWEEN YOUR RANGES? 

AT JANE HILL WE CURRENTLY HAVE THREE DIFFERENT RANGES TO CHOOSE FROM. 

ADORE - THE ADORE COLLECTION FOCUSES ON DELICATE LACES AND MODERN SILHOUETTES. THE GOWNS RANGE FROM $3500 - $5900 AUD MADE-TO-ORDEr AND DO NOT INCLUDE IN HOUSE ALTERATIONS.

WHITE LABEL - THE WHITE LABEL IS OUR PREMIUM MADE-TO-ORDER RANGE WITH DESIGNS CONSISTING OF MORE INTRICATE BEADING. THESE GOWNS START AT $4500 AND GO UPWARDS TO $7800 NOT INCLUDING ALTERATIONS.

COUTURE - CURRENTLY UNAVAILABLE WE SPECIALISE IN COUTURE GOWNS AT JANE HILL, THROUGH THIS PROCESS YOU WILL HAVE THE OPTION TO CREATE YOUR OWN BESPOKE DESIGN WITH CUSTOM FABRICS AND BEADING.  PRICES START AT $15000 AND WILL VARY DEPENDING ON THE INTRICACY OF THE DESIGN.

LIMITED RELEASE - FROM TIME TIME WE WILL RELEASE A CAPSULE RANGE, VIEW OUR LATEST CAPSULE COLLECTION HERE.

THE DRESSMAKING PROCESS

CAN I CHANGE THE DESIGN OF A WHITE LABEL OR ADORE GOWN? 

WE ARE ABLE TO MAKE SMALL CHANGES TO THE DESIGN OF OUR WHITE LABEL GOWNS, SUCH AS ADDING EXTRA LENGTH TO THE HEM, ANYTHING MORE SIGNIFICANT WE USUALLY RECOMMEND HAVING THE DESIGN CUSTOM MADE. 

WE ARE UNABLE TO CHANGE ADORE GOWNS. 

MOST OF OUR GOWNS COME IN TWO LINING COLOURS, MINK (NUDE) AND NATURAL (WHITE).

WHAT DOES MADE-TO-ORDER & MADE-TO-MEASURE MEAN? 

ALL GOWNS AT JANE HILL ARE MADE-TO-ORDER. OUR MADE-TO-ORDER GOWNS MEAN THAT THEY ARE MADE TO YOUR CLOSEST STANDARD SIZE AND ALTERATIONS ARE DONE THROUGH EITHER JANE HILL OR A THIRD PARTY DRESS MAKER. 

COUTURE GOWNS ARE ALL MADE-TO-MEASURE. THIS MEANS WE MAKE A CUSTOM PATTERN THAT IS CUT TO YOUR EXACT MEASUREMENTS AND ANYWHERE BETWEEN 4-6 FITTINGS WILL BE REQUIRED. 

WHAT ARE YOUR DRESSMAKING LEAD TIMES?

WE LIKE A MINIMUM OF EIGHT MONTHS FOR OUR MADE-TO-ORDER GOWNS AND 10 MONTHS FOR OUR MADE-TO-MEASURE GOWNS. WE ARE ABLE TO WORK WITHIN A SHORTER TIME FRAME HOWEVER THIS MAY INCUR AN ADDITIONAL RUSH FEE. 

HOW MANY FITTINGS ARE INVOLVED IN MADe-TO-oRDER & MADE TO MEASURE?

MADE-TO-ORDER GOWNS WILL HAVE THREE APPOINTMENTS AFTER YOUR INITIAL CONSULTATION. MADE-TO-MEASURE FITTINGS VARY BETWEEN 4-6 DEPENDING ON THE INTRICACY OF THE DESIGN. 

HOW DO ALTERATIONS WORK? 

OUR MADE-TO-ORDER GOWNS ARE ALL CONSTRUCTED TO BE EASILY ALTERABLE. WE DO OFFER IN HOUSE ALTERATIONS FOR OUR WHITE LABEL GOWNS, THESE START AT $1000 AND VARY DEPENDING ON WHAT NEEDS TO BE ALTERED. WE DO ALSO HAVE RECOMMENDED SEAMSTRESSES OUTSIDE OF JANE HILL WHO ARE ABLE TO DO THESE ALTERATIONS AT A LOWER COST. IN HOUSE ALTERATIONS ARE NOT AVAILABLE ON ADORE GOWNS. 

MADE-TO-MEASURE GOWNS WILL BE ALTERED THROUGHOUT THE DRESSMAKING PROCESS AS THEY ARE MADE-TO-MEASURE.

STOCKISTS

I’M NOT BASED IN MELBOURNE, WHERE ELSE CAN I FIND YOUR DRESSES IN AUSTRALIA?

PLEASE CHECK OUR AUSTRALIAN STOCKISTS PAGE HERE FOR MORE DETAILS.

DO YOU HAVE INTERNATIONAL STOCKISTS?

YES! we have stockists in north america, uk & Europe, NEW ZEALAND and ASIA.

I WANT TO BECOME A STOCKIST OF JANE HILL, HOW CAN I GET IN TOUCH?

PLEASE EMAIL WHOLESALE@JANEHILL.COM.AU OR AUSWHOLESALE@JANEHILL.COM.AU.

ONLINE ORDERS

DO YOU TAKE ONLINE ORDERS?

We currently offer online orders for our accessories range.

WHAT ARE THE DELIVERY OPTIONS?

We currently offer SHipping via DHL express, this will be calculated based on your location at checkout.

DO YOU OFFER INTERNational SHIPPING?

YES! We ship worldwide using dhl express, for more accurate shipping time frames please visit dhl.com.

How long will it take for my order to ship?

Dispatch time will vary between 1-3 days for available items. if you item is a pre order or made-to-order please refer to the timeframe outlined on the product page.

WHERE DO. YOU SHIP FROM?

WE Send all of our items from our melbourne warehouse.

DO YOU OFFER RETURNS OR EXCHANGES?

We can accept returns for domestic orders within 7 days of delivery. you will be responsible for all return postage costs.

we currently do not offer returns or exchanges for international customers so please choose carefully.

WHAT IF MY ITEM IS FAULTY?
In the unlikely event you receive a faulty product please email us at online@janehill.com.au so we replace or refund you. In this case we will pay for the return shipping.

What payment types do you accept?

We Accept all major credit cards.

Jane Hill wedding gowns is not responsible for lost or stolen packages or incorrect addresses.