Yes, appointments are essential at Butler House. During peak seasons, Spring and Summer months, we get booked out quickly, so we suggest booking a few weeks in advance to secure your spot. Please use the booking button, or call the office to speak with our stylists to find a consultation time.

Unfortunately, we do not take any walk-in appointments in our Melbourne flagship store.

You are also required to book a consultation if you're wanting to try on our mini-range. Please refer to the booking page also.

At Jane Hill, we offer a wide selection of bridal collections. Our made-to-order gowns typically range from $5,000 to $6,000 AUD. For detailed pricing or specific gown enquiries, please contact us directly.

Our Jane Hill Minis form part of our ready-to-wear line, with pricing start at $1,200 to $2,000 when purchased at our Butler House flagship store in Melbourne, Australia. You can explore this range and shop online via the SHOP button.

For any specific pricing enquiries, please reach out to hello@janehill.com.au.

We always recommend doing your research before visiting us at Jane Hill or any Jane Hill stockist. It's always great to have a look at our website or Instagram to get an idea of what you're looking for, and some styles you'd like to try before hand, so your stylist can have those gowns ready for you at the start of your appointment.

If you have any inspiration of gowns and styles you like from other designers you're more than welcome to show our staff at the beginning of your appointment so we know what you're looking for.

Our stylists are super helpful and would love to walk you through our collections and give you ideas as well, so don't stress if you don't have an idea yet or if it's your first bridal consultation!

We recommend wearing seamless/nude underwear to your bridal consultation along with any measurement appointments and fittings with us if you purchase a Jane Hill gown. All our gowns are made to wear without a bra, so do not stress about purchasing extra undergarments for your appointment with us.

Each fitting room have sample heels to wear whilst you're trying on gowns in the showroom. However, if you are more comfortable bringing your own heels, you're more than welcome!

We have veils and other accessories in our showroom also that you are more than welcome to try on in your appointment with us too.

We kindly ask you to wear minimal makeup and fake tan to your appointment.

Your stylist will talk you through what you'll need to bring to your alterations appointments and any additional fittings with us.

In our showroom, we can fit up to 5 to 6 guests comfortably in a fitting room along with yourself and your stylist. We have couches and stools that can be moved around, but we always recommend bringing your closest and most trusted family and friends. You are always welcome to visit our showroom for an appointment on your own as well.

There is a $30.00 charge for weekday appointment and a $50.00 charge for weekend appointments, fully redeemable towards any new dress order.

Please note that cancellations made last minute will incur a $50 fee.

If you’ve already had your measurements taken in your initial appointment with your stylist, we can complete the rest of the process with you via phone call or over email, if you’re unable to revisit our showroom. If you are yet to have your measurements taken, you’re able to book a retry or measurement appointment to confirm these details.

Your retry appointment with us is a full hour-long bridal consultation like your first, in a dedicated fitting room for you and any guests you wish to bring back. We recommend wearing seamless skin-toned underwear and minimal fake tan/makeup. You can book your follow up appointments via the website booking page, alternatively you can give us a call or reach out to your stylist via butlerhouse@janehill.com.au and we can assist you in organising another appointment with you.

Your second appointment is also the time to decide on any amendments on your gown, such as lowering the split, lining your bodice, adding extra buttons etc. There may be additional costs depending on the amendment, but your stylist will be able to guide you through options for your specific gown and confirm before the order is placed.

All of our Jane Hill gowns are made-to-order and will require some alterations. All our gowns are constructed to be easily altered prior to the actual wedding day. We offer recommendations to seamstresses around Melbourne who have worked on Jane Hill gowns over the years and know our product and the gown construction really well - these seamstresses do alterations at a lower cost if you’re a bride on a budget. 

We also offer in-house alterations on all made-to-order gowns so that you can continue your fittings and experience with our team. These alterations are priced from $950.00; your stylist will walk you through the alterations process in your consultation. 

A 50% deposit is required to place your order, secure your timeline, fabrics and materials, and the balance is due prior to your collection appointment. We also accept full payments if preferred. You will receive your invoice deposit upon ordering and your final balance prior to your collection with us.

Bank transfer is free of charge, or we also offer credit payments with a 2.5% surcharge.

To confirm your order with us, please contact your stylist at butlerhouse@janehill.com.au or phone us.

In our Butler House showroom, we have a full size range to cater to all body shapes and sizes. The showroom holds three sizes of all our gowns in the boutique.

You are more than welcome to call and speak with a stylist to check with us prior to booking your appointment. 

Our gowns are a made to order product, and are made according to Jane Hill standard sizing, including half sizes and split sizing. Once you’ve decided on your gown, your stylist will take your measurements and order the size best suited to your bust, waist and hip measurement. Whilst we always do our best to fit your measurements to our MTO standard sizing, variations may occur and in majority of cases, alterations and final tailoring will be required to achieve the perfect fit for you!

*Made to order gowns are not the same as made to measure gowns.

Made to measure gowns involve the creation of a toile (mock up),m with the fit refined and perfected during the production process. This is not the service provided.

All of our gowns take 5 to 8 months to be made with standard delivery/collection, however can be rush ordered on a 3 to 4 month timeline at an additional rush cut fee (*conditions apply). Rush production is available for both domestic and international brides if you are outside the standard timeframe.

Please always allow time for alterations on top of the initial production time, however your stylist can assist you where needed.

For brides beyond Melbourne, Jane Hill’s global network of carefully selected stockists brings our collections to destinations around the world. From boutique bridal stores throughout the UK and Europe to retailers across the United States and beyond, brides everywhere can discover the craftsmanship and signature style we offer at Jane Hill.

You can find our retailer store locator via the map embedded into our website here.

When visiting a Jane Hill retailer, you can expect a personalised and welcoming experience. Your stylist will guide you through different silhouettes, fabrics and designs while listening to your vision for your wedding day. The goal is to help you feel comfortable, confident and excited while finding the gown that feels perfect for you.

Our stockists do not carry the full Jane Hill collection, as boutiques typically stock multiple designers. However, retailers who carry Jane Hill are required to purchase each season, meaning new gowns are always arriving in store. We recommend contacting your local retailer prior to your appointment to ask which Jane Hill styles they currently have available.

Jane Hill also holds an in-house sample register. If you are searching for a particular gown and are having difficulty reaching a retailer during a busy season, feel free to contact us and we can help locate it for you.

All Jane Hill gowns are made-to-order, meaning the sample you try on in store is not the gown you purchase. Your retailer will order a brand new gown directly from Jane Hill, with a standard production timeline of approximately 5–8 months. Rush production is available for both domestic and international brides if you are outside the standard timeframe.

Gowns are ordered in the closest standard size (or split size) based on your measurements and our size chart. Additional tailoring is usually required to achieve the perfect fit for your wedding day. As alteration services vary between retailers, we recommend asking your boutique about their tailoring process during your visit.

Most importantly, we are always here to support you. If you have any enquiries regarding purchasing a Jane Hill gown through one of our retailers, please don’t hesitate to contact us at hello@janehill.com.au

Yes. Most bridal boutiques internationally operate by appointment only to ensure they can provide you with a personalised and curated experience while helping you find your perfect gown.

If you're unsure on how to book with a retailer, we suggest giving them a call to assist you further.

Jane Hill releases multiple collections throughout the year that sit within different price brackets. Our social media will always showcase when we have new collections coming out and timelines if we have them set. Launches are subject to change depending on bridal trends and the climate.

Our online shop page, holds all of our accessories and garments available to purchase online without an appointment!

Our size chart page is linked here. If you're unsure of your size, please don't hesitate to reach out to one of our stylists who will be able to assist via hello@janehill.com.au

On becoming a stockist, you can reach our wholesale and operations team at wholesale@janehill.com.au or visit our contact page. 

We have provided you with a full breakdown of gown care here.